Customer Care Solution

Customer Care Solution

Customer Care means providing great products and services—and we’re sure you’ve got that covered. But it also means that you have both streamlined and efficient ways to help your customers when needed. Janrain can help with self-service capabilities—putting more control in the hands of the customer, and reducing manual effort for your team. This includes password resets on desktop, mobile web and mobile apps, plus self-service profile pages where customers can edit, delete and manage their information and opt-ins.

Janrain also provides access to profiles for customer service representatives to review, edit, update, or even delete customer information, along with permissioning and change logging so that you can ensure your team is using the tool correctly.

How the Janrain Platform Helps

  • Profile Data Storage
    Track and store customer profile data in a single database. Customer profiles can be edited or updated as needed. Allow scoped access for customer care agents to access, manage, and update customer profile records.  Learn More »
  • Integrations
    Janrain works with any CRM or customer care application. Simple integrations to the most popular systems.  Learn More »
  • Registration
    Allow customers to create and manage their own profile records to log in to your digital properties. Allows customers to self-manage their profile, password resets, authentication preferences, and other elements, to reduce customer care interactions.  Learn More »
  • Single Sign-On
    Managing identity across multiple sites and reducing the costs and risks associated with having multiple registration solutions and multiple customer profiles across brand properties.  Learn More »
  • Social Login
    Use social networks and other third-party identities to quickly and easily create registered users. Avoid the costs and risks associated with managing usernames, passwords, and password reset activities.  Learn More »