Customer Care means providing great products and services—and we’re sure you’ve got that covered. But it also means that you have both streamlined and efficient ways to help your customers when needed. Janrain can help with self-service capabilities—putting more control in the hands of the customer, and reducing manual effort for your team. This includes password resets on desktop, mobile web and mobile apps, plus self-service profile pages where customers can edit, delete and manage their information and opt-ins.
Janrain also provides access to profiles for customer service representatives to review, edit, update, or even delete customer information, along with permissioning and change logging so that you can ensure your team is using the tool correctly.