Customer Care

Business Challenge

Customer Care Representatives are faced with the daily challenges of obtaining user information quickly and efficiently to address customer requests like user-name and password resets and other account issues. Ensuring customer satisfaction during support calls is a priority for companies that strive to maintain active users on their site.

Our Solution Approach

The Janrain Customer Care Portal can easily manage high volumes of user records from a highly intuitive and easy to use dashboard that gives a 360 degree view of registered users. Updating user profiles or quickly addressing support questions can also be done anytime and anywhere using an iPad or other tablet.

Janrain_Datasheet-CustomerCarePortal

How the Janrain Platform Provides Customer Care Solutions

Janrain provides customers the ability to register, manage their profiles and change their passwords, while also providing access controls for customer care agents to help customers make changes that would otherwise be difficult.

  • Profile Data Storage
    Track and store customer profile data in a single database. Customer profiles can be edited or updated as needed. Allow scoped access for customer care agents to access, manage, and update customer profile records.  Learn More »
  • Data Integrations
    Janrain works with any CRM or customer care application. Simple integrations to the most popular systems.  Learn More »
  • Social Login
    Janrain works with any CRM or customer care application. Simple integrations to the most popular systems.  Learn More »
  • Registration
    Allow customers to create and manage their own profile records to log in to your digital properties. Allows customers to self-manage their profile, password resets, authentication preferences, and other elements, to reduce customer care interactions.  Learn More »
  • Single Sign-On
    Managing identity across multiple sites and reducing the costs and risks associated with having multiple registration solutions and multiple customer profiles across brand properties.  Learn More »