Customer Care Representatives are faced with the daily challenges of obtaining user information quickly and efficiently to address customer requests like user-name and password resets and other account issues. Ensuring customer satisfaction during support calls is a priority for companies that strive to maintain active users on their site.
Our Solution Approach
The Janrain Customer Care Portal can easily manage high volumes of user records from a highly intuitive and easy to use dashboard that gives a 360 degree view of registered users. Updating user profiles or quickly addressing support questions can also be done anytime and anywhere using an iPad or other tablet.